We’re delighted to announce that DezrezLegal has been shortlisted for three prestigious awards at this year’s British Conveyancing Awards! The annual event recognises outstanding performance, client service, innovation and leadership in the conveyancing sector. Finalists were selected by an independent panel of judges following a rigorous evaluation process, making this news even more rewarding.

Our Shortlisted Categories

We’re incredibly proud that DezrezLegal has been named a finalist in the following categories:

Conveyancing Firm of the Year – National – highlighting outstanding overall performance and impact across the UK. An incredible achievement - well done team! 

Customer Service Champions – celebrating excellence in client care and service delivery. Our 4th year being shortlisted in this category!

One to Watch Conveyancer of the Year (Rachael Clark) – recognising emerging talent shaping the future of conveyancing. Well done, Rachael!

A Year of Bold Decisions

Our Results

The past year at DezrezLegal has been defined by bold, deliberate decisions designed to improve outcomes for our clients and our people. From our Swansea headquarters, supported by a first-class national remote team, we achieved:

• 61% increase in completions
• 40% increase in instructions
• 70% growth in our introducer base
• National expansion across England and Wales

This growth has been driven by a client-centred operating model that prioritises clarity, communication and quality — not volume for volume’s sake.

More Certainty, Less Hassle

Our Process

We know that moving home is one of life’s most stressful experiences. That’s why we’ve invested heavily in simplifying and improving the process from the very start. Over the past year, we’ve introduced:

• MarketReady: introducing early guidance at the point a property is marketed, helping sellers prepare key information sooner and reduce delays once a sale is agreed.
• Earlier ID and security checks: moving identity and security checks to earlier in the process, helping prevent hold-ups later on.
• Less paperwork, fewer delays: combining essential property information into main property forms, cutting down duplication, delays and extra costs.
• Clear weekly updates: providing clear, easy-to-understand weekly updates that explained progress without legal jargon.
• The reassurance of one dedicated conveyancer: ensuring customers had a named conveyancer throughout their move, giving them a consistent point of contact.

These changes have delivered tangible improvements, including:

• Transactions completing an average of 10 days faster than in 2024
• A Net Promoter Score of 85.20, showing very high customer recommendation
• Customer satisfaction of 87.95%
• Strong customer reviews, with a Trustpilot rating of 4.6 and a Google rating of 4.5
• Very low complaint levels, at just 1.5%, with 96% resolved directly by our team

Putting People at the Centre

Our Clients and Colleagues

In 2025, we made the bold decision to cap conveyancer caseloads and recruit based on instruction numbers rather than file load. This approach safeguards quality, protects wellbeing and ensures our clients receive the service they deserve. We’ve supported this with:

• A smooth, guided start – every client is carefully onboarded and supported from day one, with clear points of contact and no guesswork.
• Experienced, trusted leaders – our Team Leads are highly skilled professionals, many promoted from within because they consistently deliver great service.
• Support right through to moving day – our Post-Exchange Team stays with you all the way to completion, helping manage the final steps and reducing last-minute stress.
• Quality and compliance built in – a dedicated Auditor and Compliance Specialist works behind the scenes to make sure every case meets the highest standards.
• Consistently high service levels – we closely monitor performance across more than 80 quality and service measures, so nothing slips through the cracks.

Our people strategy ensures new hires reach full instruction allocation by month four, while continuous feedback loops drive ongoing improvement. We’re proud to be a Great Place to Work® certified employer, with an inclusive culture that values fairness, development and progression.
 

The winners will be revealed at the gala ceremony in Manchester Cathedral on 12 March 2026 – wish us luck!